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IMPORTANT INFORMATION REGARDING CARBON FIBRE PRODUCTS
Thank you for choosing SSDD MotorSport, a family-run business you can trust since 2003.
SSDD MotorSport specialises in supplying genuine and high quality aftermarket styling and performance products. Our products are developed to a high standard using the most modern technologies available such as wet laying, vacuum infusion, vacuum transfusion, and pre-preg with autoclave. Method of manufacturing selected for each product depending on the performance and market requirements of each product. All products are hand-made to the highest quality however minor flaws might still be present and we would like to take this opportunity to address these in detail.
MATERIALS
Carbon fibre is produced by thousands of threads sewed together in various patterns and directions. The patterns can be diagonal (2x2 3K twill weave), or straight (1x1 3K plain weave) for different visual and strength performances. Raw carbon fibre materials are supplied in huge rolls and often there are minor pattern imperfections. By imperfections we mean the threads are not aligned during the weaving and laying process.
PRODUCT WITH MINIMAL FLAW
Whenever possible our manufacturing partners will try to avoid using these flawed sections of clothes however sometimes it is not possible to avoid them all together.
In most cases we lay the carbon fabric according to the best performance direction, and the reason for doing this is to provide the focus on overall rigidity rather than visual needs alone. However various shapes and edges on some products mean that the clothes need to be stretched to follow the curve resulting in a change in patterns. This visual imperfection is not considered a manufacturing defect but natural characteristics of hand-made products.
JOINT LINES
In some cases you might also notice some black glue or a black line in between edges of a product (e.g. spoiler). It is usually a result of the bonding of two combined products used to form the skeleton, as well as to reinforce the strength of a product. The black line is a joint line of a product made from two pieces combined together and an overlapped method is used to avoid wind trap.
INSTALLATION AND HANDLING
It is advisable that all composite products should be handled and installed by qualified technicians. Always wear protective clothes and use suitable tools. If in doubt please consult a qualified person or contact us for help.
Please be aware that aftermarket products requires experienced persons to fit, and in some cases modifications or removal of certain car body parts are required. The way some carbon fibre products are made means that the aftermarket product could become thicker or more ‘curved’ than the original part. These products will require trimming and removal of bumper or bonding agents for installation to achieve a better result. We try to supply fitting instruction whenever possible.
AFTERCARE
Carbon fibre by nature is a very strong product, however the resin and gelcoating and other chemicals used in the manufacturing process could react with heat and sun rays. We do not recommend using chemical based washing detergents to clean these products to avoid unexpected reactions.
After installation, check all fitment, bolts and screws and any bonding agents to be fully secure and set before set off in your vehicle. We advise checking the fixings on a regular basis as they could become loose.
MINOR DAMAGE AND IMPERFECTION REPAIR – Wet Sanding and Polishing
Although carbon fibre is very strong, however the surface gelcoat that give the product it’s shininess could be damaged when impacted.
If you happen to damage or scratch the surface of product, sometimes it is possible to carry out some DIY work to correct or improve these damages. Use good quality wet/dry sand paper in the follog order: 1000-1200-1500 Grits to remove minor scratches. We recommend using wet sanding method with soapy water. After sanding you may use cutting compound to remove the sanding marks, followed by quality polish/wax to bring the glossiness back to normal.
The wet sanding method can also be used to correct any minor scratches and swirl marks happened during delivery. Small air bubbles could appear from time to time during temp change, and this method can too be used to flatten small air bubbles or some haziness appearing on top of gelcoat.
CAUTION: Take extra care when sanding, do not over sand as you could go through the surface gelcoat.
SHIPPING AND WARRANTY
We take every care in bringing you the best quality products and we pride ourselves on our industry leading customer services.
We examine all orders prior to shipping them to the customers, and we try to test everything we sell before offering them to the end users whenever possible.
We strongly advise you to check all contents when the package is delivered to make sure no damage has occurred during transportation and report any problems to us within 7 days. This will allow us to raise a claim with the shipping company as they have a time limit for reporting any shipping damages. Failing to inform us about this might result in your claims being declined.
In rare cases, if you find that a product has been damaged in transit or a fitment issue, please contact us by email info@ssdd-motorsport.com and we will try our best to resolve it for you in the quickest manner possible. When contacting us please include as many photos and as much details of the issue to help us deal with the enquiry more efficiently.
DISCOLOURATION
Carbon fibre products are cured in gel coats to protect them from scratches and light damages over certain period of time. Just like clear lacquer applied on paintworks, they can deteriorate and react to various elements and will change appearance overtime, therefore discolouration/peeling/cracking might occur. If this happens during the initial 6-12 months period, we are happy to provide a free replacement.
Our warranty on exterior products covers fitment issues only as there are many external elements that could affect the appearance of the clear gel coating. Unless otherwise stated, other branded products are covered by manufacturer’s own warranty and this could differ by brand.
WARRANTY EXCLUSIONS
We do not cover return shipping charges unless a product is faulty.
Damage caused to a product during installation or from use of parts not supplied by us.
Damage and changes in appearances caused by external forces and elements.
We reserve the rights to change the warranty conditions without prior notice.
Further Warranty will not be applicable on parts replaced under warranty claim.
GENUINE BMW PARTS WARRANTY (Requires Manual Activation Upon Purchase)
1. BMW Genuine Parts Warranty, Manual Activation Process - the manufacturer provides 2 year warranty on their parts. This MUST be activated upon purchase by sending us an email (or directly reply to your order confirmation) stating your order number, your car's full UK registration or VIN (for overseas customers) together with the current mileage on the car. Once received we will forward the details to the manufacturer to have the parts warranty activated on file. Failing to provide this information will result in your warranty not being activated and any future claims voided.
2. BMW GENUINE PARTS are covered by the manufacturer's warranty. To raise a claim please contact us for your original authorised dealer purchase proof/warranty invoice. You will need to take this proof of purchase to your local authorised BMW dealer to have the claim processed by them. Vehicle registration/VIN and mileage information are required at time of purchasing and at time of warranty claim. If you did not provide this information upon purchase your warranty cannot be validated. You will also need to provide proof to show the parts were installed by professional personnel if this information is required by the local dealer.