Free Shipping and Excluded Areas in the UK:
Free shipping is offered to Mainland UK customers, with exceptions on some large/bulky items to remote and island locations. If we need to charge you for delivery on these items, you will see the delivery cost options at check out. Overseas customers please contact us for International delivery options if the system informs you that we do not ship to your country of residence.
UK delivery zones are divided into:
Zone 1 England, Wales, and scotland (Excluding Highland and Islands) FREE SHIPPING ON EVERYTHING
Zone 2 Highland and Isles of Scotland Surcharges Apply on items over 2kg
Zone 3 N Ireland, Isle of Man and Isle of Scilly Surcharges Apply on items over 2kg
Isle of Wight PO30-41 codes attract £7.40 per consignment over 2kg. If your orders need to be shipped in two or more boxes (due to size limit), you will be charged accordingly.
Channel Islands are classified into EURO zones
We use Royal Mail and other couriers for dispatching your orders. Stock items will normally take between 2-5 working days to arrive if sent via Royal Mail, and usually 1-2 working days if dispatched via courier. Courier service is usually used for larger items such as splitter, spoiler, bumper, bootlid etc.
If an item you have ordered is not in stock, we will normally contact you by phone or email within 48 hours to confirm the status with you and inform an approx. lead time. If multiple items have been ordered we will discuss with you about the best shipping option for your order.
Free delivery to most mainland UK post codes, but for bulk items courier surcharges will apply if you live in N Ireland, Scotland, Island and other remoate locations. If you are unsure please contact us by phone or email before placing your order.
Can I return goods?
Yes you can return your purchase (except special order or custom order) but you must notify us within 7 days of delivery. And goods must be returned within 14 days after the returns is authorised. Please note special order/custom made products cannot be returned/refunded unless arrangement has been made with us.
You must notify us any damaged or incorrect item(s) you have received no later than 14 working days after you have signed for the delivery. This is required for us to promptly raise a valid claim with the shipping companies for any items delivered incorrectly or damaged in transit. After this period your claim might be rejected due to the time limit.
Buyers will be responsible for return postage. We recommend using a trackable service with insurance to return any unwanted goods back to us. We cannot exchange or refund any goods returned in damaged condition. If possible please retain and reuse all original packaging.
What other information shall I send with any returned goods?
Please send us a note with your name and address and the order number, this can be found in the e-mail receipt you get after you place your order online.